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Lender Phone Numbers for Mortgage Deferral

March 29, 2020 | Posted by: Kelleway Mortgage Architects


Information From Lenders During this COVID-19 Crisis

Insurers, CMHC, Genworth, and Canada Guarantee already had programs in place with the banks/lenders that allowed them to defer up to 6 monthly payments. Here are some of the requirements

• Original insured loan amount is not exceeded
• Request to cap payments is received prior to Sept 13, 2020
• Bank/lender confirms the capitalization is being applied reasonably to help mitigate short-term financial difficulty resulting from COVID-19


The programs are facilitated through the banks/lenders and therefore you should be contacting your lender directly for further assistance. Some banks/lenders have their own assistance options as well

Customer service numbers of the lenders and banks that we deal with

ATB 1-800-332-8383
B2B 1 800 263 8349
Bridgewater 1-866-243-4301
Blueprint Mortgage 1 877 637 7881
CMLS 1-888-995-2657
Optimum 1-866-441-3775
Equitable 1-866-407-0004
First National 1-888-488-0794
Haventree 1-855-272-0051
Home Trust 1-855-270-3630
ICICI 1-888-424-2422
Manulife 1-877-765-2265
MCAP 1-800-265-2624
Merix 1-877-637-4911
Marathon 1-855-503-6060
RFA 1-877-416-7873
RMG 1-866-809-5800
Scotia 1-800-472-6842
Servus 1-877-378-8728
Street Capital 1-866-683-8090
TD 1-866-222-3456

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